FAQ     FAQ

1)Payment methods

Q: What type of payment methods do you accept?

A: Bank transfer in RMB. Our CPU miner is priced by RMB.


 

2)Shipping

Q: How quick you do ship the orders?

A: After we have received your full payment, you order will be ready to ship in 10 business days.


Q: How will my orders get delivered? 

A: We can accommodate your preferred carrier. If you do not have a preferred carrier, we usually ship with SF, KYE or Deppon. 

 

 

3)Contact us 

Q: What is the best way to reach you?

A: You can talk to our customer support via live chat on our website. In addition, you can find us on QQ (our profile is 421133578). Our customer support hour is Monday to Friday 10:00 - 12:00 and 14:00 – 18:00 Beijing Time (GMT+8)


4)Return order or refund 

Q: Can I request a deposit refund? 

A: All sales are final and refunds are not available unless we fail to deliver our miners. For special conditions, you may contact us. We reserve the right of final decision.


Q: Can I request a refund if receive defected hardware?  

A: We do not offer return or refund, however, we will make sure to fix or replace defected hardware.

 


 

 

5)Technical support 

Q:  What should I do if my GPU miners run into problems?

A:  You may reach out to our customer support. You can reach us via live chat or QQ. 




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